I am not able to cancel my Telkom account

Hi all,<br> <br> It seems no matter what I do I can't cancel one of our Telkom lines.<br> <br> At first I was told to send a mail to [Email Removed] - which I added including all necessary attachment and info.<br> I received an automated confirmation ...but the line wasn't cancelled.<br> <br> I called the help line again - they said they can't see any cancel request on their system - and gave me another e-mail to send the cancel request to : [Email Removed] I completed the form provided, attached all necessary documents. Didn't receive any confirmation this time.<br> <br> I called them the next day - to see if they have anything on their system but they told me to wait for a few days and call again.<br> I called again in a few days, but still nothing on their system - they told me to go to a Telkom store to find out more about my cancellation.<br> <br> Surely there must be a way to cancel - any ideas what I could do?