I am giving up ...... and feels relieved!!!!!!!

(Order #***A and #***A has reference) It is the second time in the past 2 months that I have to deal with Telkom’s unwillingness to keep/ retain a customer. My service was cancelled last month and out of frustration I cancelled after 4 days due to the call centre staff being clueless and absolutely unhelpful. About an hour after I cancelled, however, the issue was resolved and I called back to cancel the cancellation and was told that since it wasn’t initiated as yet someone will call and I can just tell them that I don’t want to continue with the cancellation. Nobody called and when I eventually followed up after 2 weeks the cancellation was initiated and they indicated that they will have to send a mail to “someone” to cancel it and I can follow up in 7 days. Sunday the 24 Nov my service was abruptly cancelled and my second nightmare started. On reporting the issue I was told that the reinstatement will be treated like a new order and it should take round about 7 days to fulfill. I followed up on Monday (2/12) and order ***A was said to be with credit vetting where it stayed till yesterday. This morning I followed up after noticing that the order was marked as solved just to be told that a new order was opened today for my reinstatement (***A) and that it will take another 16 days to deliver. Whoever cancelled the first order clearly wants to drive me away as a customer. DEAR SIPHO AND JABU I HOPE YOU UNDERSTAND NOW WHY YOU ARE LOSING CUSTOMERS BY THE MILLIONS!!!!!!! A large % of the customers you lost left because of the frustration I am experiencing right now. Guess what - Rain can help me within 3-5 days