I am fed up with TELKOM!

I am ABSOLUTELY fed up with Telkom. I've had the same cellphone number since High School (I'm 27 years old) I got this number the first time around from Cell C a contract my parents took out for me in school. and then when I finished school I had the contract ceded into my name. I then took another upgrade on that contract and after that finished I decided to make the number pre paid. fastforward a few months Telkom had a great deal I couldn't resist. so I took the number with me to Telkom to take out a new contract. What a big mistake. I ended up upgrading that contract too for another two years but before I could finish out that contract I got an opportunity to go work abroad. so I cancelled the contract but I wanted to keep the number because by then I was 22 years old so my entire life was linked to that number. I activated the roaming on the number so I can keep it active while being abroad. Of course with it being Telkom AFTER I PAID R2000 to cancellation fees they continued to take the installment via debit order. I had to fight with them for 6 months to stop taking the debit order and had to reverse it every month which affected my credit score. So two years later I got another opportunity abroad and completed the roaming form again to keep my number active and guess what?! Me Buys at the head office decided to CEASE my number WITHOUT my authorization on 15/11/2019 for some reason my number was still working up until July 2020 and now they refuse to activate my number without my presence but i'm in the USA unable to travel.

This is unacceptable and I want my number activated because it's their mistake!