I am extremely disappointed with the service I have received from Telkom SA. Since becoming a customer, I have faced ongoing issues with their billing system. Despite making it clear that their debit orders do not align with the agreed-upon dates, Telkom

I am extremely disappointed with the service I have received from Telkom SA. Since becoming a customer, I have faced ongoing issues with their billing system. Despite making it clear that their debit orders do not align with the agreed-upon dates, Telkom has refused to allow me to switch to manual payments. This has resulted in unnecessary charges of R200 for failed debit orders, which could easily be avoided if I were allowed to pay manually.

When I tried to explain that I have contracts with other network providers and have never experienced such issues, Telkom’s response was dismissive, stating that they are "not Vodacom" and I should not compare them. This response is unprofessional and undermines the valid concerns of a paying customer.

To make matters worse, I have not received proper service from Telkom since the beginning of my contract. Their refusal to address these issues or provide any meaningful assistance has left me deeply frustrated and regretting my decision to choose Telkom.

I urge Telkom to take customer complaints seriously, stop penalizing customers for their own system failures, and improve their customer service. Until then, I cannot recommend Telkom to anyone looking for reliable service and professionalism.