I AM ENOUGH WITH TELKOM

Good Day HelloPeter,

I have a contact with Telkom so I lost my SIM card and I went to Telkom in Alberton for SIM swap. I was advised by a consultant that she need to log a call since my finger prints are not appearing on the system. That was 27 June 2020 therefore she will call me within 24 hours. I waited the whole of Sunday, Monday and Tuesday.

Tuesday after work I went to Telkom again to follow up as they couldn't contact me as promised. I was told that they can not assist me as the consultants who were on duty Saturday one of them tested positive Covid19 so they all had to stay home. I politely asked the consultant who was assisting me to open my profile and check history to check if my case was attended or not. She did that and tells me that they offline however she will follow up and contact me within 72 hours.

Saturday 4 July 2020 I went to Alberton again since I did not receive any sort of communication from Telkom to check progress. I had to que, while in the que I can see that only one consultant is working I then asked why Telkom staff is not working we only getting assistant from one consultant. A lady (Manager) said to me it's lunch time. I patiently waited, when I get to store I was told that my case is not resolved, I asked to speak to the manager, a lady came with an attitude tells me that I can do whatever I want if back office is not attending my case there is nothing she can do. I was very upset to hear that from a person who is trusted by Telkom to be responsible for a branch saying that. She then said they will follow up and a consultant will contact me. EVEN today 11 July 2020 I haven't heard from them.

This is really upsetting me cos I pay Telkom every month for my contracts. This is really upsetting me cos is not for the first time I experience the same treatment from the same store. Last year i went to buy Iphone 7 plus. I was assisted by a lady by the name of Gugu every time she will advise me that she will request a phone from the other stores since they didn't have it at their store, I had to wait for almost a month for a phone. The other day when I get there I had to talk to the manage he had to drive to the other store to get me a phone while a consultant was sitting not doing her job. Clearly it's their culture to treat Telkom clients with no respect.

Telkom Alberton store does not know what a customer is, they don't know customers need. I have never go to Telkom in Alberton and get help immediately. I will have to complain n fight first.

HelloPeter I am enough with Telkom. Please help me to terminate my contact, I refuse to be treated like nothing while I pay Telkom very well. Now I am thinking of driving to other store where they can assist me with a SIM swap cos nearest store clearly they do not want to help me.

Telkom please train your consultants very well and hire responsible people.

I am enough Telkom!