I am disgusted

Its very difficult for me to write this without using profanity to express how I really feel.

I am apalled by the incredibly high level of imcompitence, unproffesionality and the total disregard of customer service which the Telkom insurance has given me. I have never missed a premium payment, but I'm getting treated as if I am begging for a favour from the insurance.

My phone's screen was cracked and I handed it in to get repaired, I later recieved it back and my apps were not working, so my phone came back worse than it initially was. I returned it on the 21/06/2018 and I still have not recieved it back. I call finrite almost every single day and I get the same excuses. "we are offline; give us your number and we'll call you back(which has never happened); our repair centre people are not answering their phones, so we cant help you." I have also been given a number to call if I want answers and there is never a response. I have also been denied speaking to a manager. I have also been promised the recordings of my calls which I never got. I even emailed the finrite complaints mail and got no response. Me not having a phone has been a major inconvinience in my day-to-day life.

I'm extremely frustrated. This is not what I'm paying for every month.