I AM BEING HELD HOSTAGE

Last year Telkom installed fibre at my home office. Some time later my gardener cut my home telephone's ( ********** 047) connecting wire. I asked Telkom to please come out and reconnect it. They sent their technician who could not repair it as he was a fibre technician and the broken line was a copper wire and that a copper wire technician had to repair it. I called Telkom again and they said that it couldn't be a copper line as they had it recorded as a fibre line on their system. And so the circus began. I was sent from technical support to sales, from sales to client services store, from client services store back to technical....... It is almost 6 months now without this line but I am paying for it every month!!!!!! I ASKED for a fibre connection. I NEVER installled the connection. Open serve installed the connection i am being HELD HOSTAGE by bureaucratic bungling.

HELP!