I am being de*****ed by Telkom Mobile for R 6,500

In Nov 2013 I had purchased mobile contracts from the Gateway Store, everything went as smooth as it could be, in Nov 2014 both my contracts were cancelled, contacted Telkom, they advised that i need to pay +- R3,000 to have my contracts \Re-instated""; same old package. I visited a branch to enquire about an upgrade; I get told I can only upgrade after Sept 2016... because I had purchased the contracts in Dec 2014; spoke to the gentleman at the store; explained to him as to why maybe it says Dec 2014;he advised to contact the customer care dept; on the 4 Aug 2015; I called 180; advising of my query; that my activation date in incorrect; I was asked to send through my initial contract documents; I was told I it was logged and will get feedback +- 72 hrs; called in this morning for feedback; no luck; call in at 3pm; get ahold of the lady that i spoke to the previous week;she tells me that they are closing the case because when they \""re-instated\"" the contract started from scratch again"