I am being billed twice for the same subscription service for 3 months even after reporting it.

I requested that my contract be cancelled in January after i took it out in November and did not get the service that I was paying for. Telkom choose to charge me a termination penalty and charge my double subscription for Showmax as well as a R249 for a data bundle that I never used because they locked my account. I was left without a internet connection and had to contact another service provider to get a connection. Which means I am being billed by Telkom for a service I am not getting and still have to pay another internet provider so that I can do my work.

This is the worst experience i have ever experienced. Even after many complaints and calls and going to the store no-one has even bothered to call me to assist or take ownership of my query. Please refund the subscriptions and the data bundle and you have no right to charge me a penalty because you were not providing a service. I expect a call from a Manager.