1 reviews | Active since Apr 2012
I am being billed for calls I cant have made?!
1)I took out a landline contract to get ADSL.I was billed for installation despite having a weekender plan.I took this up numerous times with Danru,Mueed and Finlay Peake (all very helpful).Finaly lodged the dispute personally on 23 September the 2nd time I complained.The new bill just arrived and this IS STILL NOT RESOLVED.<br> <br> 2)My landline didnt work but my ADSL did.I also spoke to the above gentlemen about my landline not working. I saw strange activity on my line & told them about it:There is about R7 worth of calls last month that I could not have made (I logged the line had a fault).I have gotten numerous SMSs about the fault & its progress-in short I CANT have made the calls.The gents promised to refund the money-didnt happen.On Oct 1st I was informed the fault was fixed&I made a call to check.Other than this I couldnt use the phone and no one else has access to it as I live alone. <br> <br> I just received a new bill for R55.08 worth of calls+cell calls ALL to numbers I have never heard of(I checked) & when I could not get the phone to even dial! <br> <br> What kind of ***boy company are you running.How the hell are people making these calls from my line.Must be your tech having a grand time
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Billing Department and feedback will follow.
Your social media reference number is SM155144.
Regards
William
Telkom Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Billing Department and feedback will follow.
Your social media reference number is SM155144.
Regards
William
Telkom Social Media Team
