I am being billed, even when i cannot use the service

This started back in October 2017 when i app**** for a land line, a week after they installed the land line my telkom line was off for 3 weeks which meant i could not use the land line and my ADSL was also off line. They eventually came and fixed the problem after many phone calls. I received a statement from telkom for the full amount due which i was not happy about, then i called in and made a dispute against my account with the ref: ********** 7. End of of November came and they did not accept my dispute, as i was billed again and they added the previous month's account back on to my statement.

On the 22 Dec. 2017 again my line and ADSL stopped working due to faulty cables??? The very same day i logged with the *** @ 15:25:27 and still my line is off.

No man! This is unacceptable. They sent me an invoice and billed me for the full month again!!! I have had enough of Telkom, if this issue is not sorted out within this week and if i don't get reimbursed for the the dispute i'm canceling this Telkom account.