I am as tired of complaining as you are of hearing me complain.

<p>I have made a million and one requests to have my bill explained to me. At the end of September they explained that instead of the R5000 outstanding it was now R30 000. I have as of 5 minutes ago just called the telkom call center. They were again unable to provide me with the correct records that are on hand hence the account is still not where it should be. A very helpful consultant assisted me and provided me with a reference number which was not correct. How am I to make payments when the reference number is incorrect. Regardless I requested again for a bill with a breakdown of payment or lack thereof and was informed there is no bill allocated to my name by there is an outstanding amount. I am honestly sick of following up with telkom I really am. This service that is beyond unsatisfactory is ridiculous. I would like to pay you your money but I would like to know how I owe a WRITTEN OFF ACCOUNT or however they call it when I have gone out of my way to request a method of payment! Can you please rectify this as I am on the verge of instigating serious legal action as that WRITTEN OFF account has now put a bad repute against my name. When I took out the contract you were wuick to provide it and to provide a service can this same service be provided when I want to understand HOW ON EARTH I OWE YOU MONEY when I have an email with a request to have the money beginning on the backdated amount and then suddenly that was never put on your records. EXPLAIN SOONEST PLEASE! </p>