I am appalled at the terrible service received from Telkom for the previous few months and the recent Telkom signal cut!

I am appalled at the terrible service received from Telkom for the previous few months and the recent Telkom signal cut!

On the 22/10/2017, my Telkom internet suddenly stopped working for no apparent reason. After a few days without internet, I was told by Municipal workers that the Telkom lines were damaged during repairs of a faulty water line. Telkom offered no apology or explanation.

For the following few days I was without any internet connection at all. I am dependant on this service for work as well as leisure. I have incurred mobile data charges exceeding R1000.00 solely dur to the non-functioning Telkom lines.

I find it unacceptable that I must pay for the entire month’s worth of internet access when I haven’t received an appropriate delivery of service. I have in fact had to spend an exorbitant amount of money to be able to have internet access. To date, my internet is still not in working order and I have received no indication as to when it may work again.

I am entirely dissatisfied as my WIFI signal with Telkom is very erratic. It is sometimes extremely slow with intervals of it being completely non-functional. I have reported the issue multiple times but to no avail. I am seriously considering cancelling my Telkom home and other business contracts as the performance is less than adequate.

I expect a speedy response with full re imbur*****t for the inconvenience caused to me. I will not hesitate to escalate the matter further if no acceptable resolution is reached