I am a very unhappy and frustrated customer

I am the most frustrated customer of Telkom and I feel it possible ***** because I cancelled Lte line with them in the 7day period June 2022 last year as the network was not working.

They have not picked up their router as discussed and they have not cancelled as agreed. They are keep debitting my account with different account numbers as I did not allow allow them to debit from my account in the 1st place. I used to make make payment on my previous account in cash at a checkers store and every month from June they have been charging me for something I have not used now I'm sitting with a 3500rand bill that I've been still charged with but there's no use of the device ... how is this possible??

We called the call centre's on numerous occasions but still has not been canceled.

I have to keep going into bank to log a dispute as Telkom keeps helping themselves to my account which I'm getting high bank charges for every month .. And now I will have bad credit on my name for telkom negligence.

Almost a year later and it's still my fight ...

I go into Telkom store today 26/01/2023

to see if they can assist me but they cannot because it was ordered via call through to telkom I have to contact them 1nce again ...

My account with them will stay unknown until they decide to pick up this device and then they can cancel but this was never discussed with me with the numerous calls since June 2022 ...

I'm very unhappy and it has forced me to let others know about telkoms ****.

I'm asking Telkom to please do their job as I'm going to the ombudsman.