1 reviews | Active since Feb 2013
I AM A LEPER
I received a message that my Telkom line had been suspended - sadly I did not pay the full amount due but 2/3rds of this. I accept and understand that I must pay my accounts and accept full responsibility for this but this is how my day went:<br> Arrive at shop - hat in hand<br> Inform the blond haired lady that I want to pay my account and sort out the issue of my modem You can pay your account at Checkers, PnP etc<br> We have no modems. Sorry I respond but if you advertise you should have. Well stock runs out lady!Receive copy of account but it is incorrect, not reflecting the payment that has been made. It went pear shape at this point, with me trying to find out what options I have re the modem. I did find out that that the word includes actually mean one of as if either or.<br> 7. Well if I do not pay my account I can not be help<br> 8. Pay my account go back to the shop. I WAS THEN SHOUTED AT ACROSS A FULL SHOP THAT I WILL NOT BE HELP AS MY ACCOUNT WAS SUSPENDED AND DID I NOT UNDERSTAND THAT? But the acting manager who was so kind as to inform all the people in the shop of my SUSPENDED ACCOUNT did actually have a copy of the proof of payment next to HIM. I left the shop RED IN THE FACE
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
