I a tired of Telkom's customer service

The only for the one-star was because of, I couldn't write a review without it. Let me start with their customer care consultants, I called to complain when I explained to the consultant my problem he place me on hold for 20 minutes without checking in when he did return to my call I requested to speak to a manager this was when he hung up! The service from Telkom, yesterday I called to complain that my 10G of data had depleted in three days when I called customer services to let them know this they told me it was my apps when I calculated the data usage for the week it barely equated a Gig I have received case numbers on both complaints but I've never ever been contacted by Telkom, clearly their customers are not a priority