Hurry up and wait Attitude

<p>So once again, I find myself joining the ranks of those who have issues with Telkom.</p> <p>My Internet went down on the 11th Sept for no apparent reason or warning.<br /> At first I thought this is just one of those things again since this seems to happen quite a lot to me that it just goes down and after a day or so it just magically recovers without me doing anything.<br /> This was not the case this time as it is now the 21st Sept (10 days since internet loss) and still no internet.<br /> All my phone calls to Telkom has thus been fruitless. Every time I phone, I am met with the same response…"the system cannot sync. A technician will be assigned". To this day I am still waiting for the technician.<br /> When I ask when the "technician" will be assisting or when they will make contact or do anything at all, I am told every time that they can't get hold of the technician and they can't provide a time frame. The only thing that they can say is that the technician will contact me on the cell number that I provide. I have made sure my cell is on the whole time, but no call yet.</p> <p>The last call I asked the consultant what is the issue that my internet is down. Their response..."the problem is your internet is down" (Well thank you captain obvious!!!). When asked why my internet is down (after phoning and saying my internet is down), they say a technician is assigned (well thank you for your obvious insightful service!)</p> <p>I even asked one of the consultants "so since you can't tell me what is wrong and you can't do anything to assist or provide a timeframe, it pretty much hurry up and wait for me. Their response…"Well yes!"</p> <p>So after numerous phone calls to get this sorted out and I lost track of how many "technicians" have been assigned to resolve my internet issue over the past 10 days, it's really starting to feel like Telkom is just giving empty promises and lies just to keep the customers quite.<br /> Best of all...I'm most likely will have to still pay for what is now more than a quarter of a month for a "service" that is not even there...basically just taking my money without giving any service.</p> <p>This is utterly shameful and a disgrace !!!</p>