Humiliation by a Telkom Bosman station Mall, Pretoria CBD store Consultant by the name Naledi Kekana

I visited Telkom mobile store in Pretoria Central Bosman station Mall in the morning of 20-02-2023 to apply for a month to month sim only and arrived to a very unfriendly face of one of the staff lady by the name Naledi Kekana, well that didn't borther me that she doesn't smile and doesn't look at me as a customer when she speaks.

I then proceeded with the application. My sin was to ask if there is prorata billing or not which she answered that there is and I indicated to her that I was at the other outlet some few months back which had said they don't charge prorata but she still insisted despite that, that there is prorata charge and I must state that still in a very unfriendly manner (No eye contact and no smile with a despiteful tone). I Then insisted that I am of a strong impression that there is no prorata billing and only then that she alluded that she is not sure because she has been away for some time.

She then still continued processing the contract and not making any attempt of finding out if she is right or not so that I can atleast be rest assured as a customer and be in full knowledge of details of a contract that I am getting myself into... I then complained that I am confused that two outlets are giving me two different informations and that got me the dismisal orders from her work station as she told me to leave her working station and go seek help from the other consultant in a very very rude and patronising tone.

I've never felt so humiliated in my life especially in a place where I am giving my business to.

I felt as if I was the one serving and receiving business and support instead of the one giving it for me to be humiluated by a consultant and inturn telkom since she represents telkom and also by Bluetech retail solutions since I beleive they are the owners of that franchise outlet.

That's when I demanded her to give me an escalation channel for me to lay a query with which she also refused to give me and told me to go to the other consultant as a query escalation channel and that consultant which I must commend nd complement by the name Cindy Muvhango called the manager for me and which I must also say that the manager treated my complain with atmost proffessionalism and gave me his email via Cindy.

Even after all this abuse and humiliation by one of Telkom's employees I proceeded to open the account with Cindy Muvhango who with all that happened to my humiliation assisted me like a pro and made me really feel like I was at my home (very friendly with great customer eye contact and natural smile and continious interaction).

I am very unhappy with telkom service as a store for recruiting such workforce that ensures pathetic service and attitude to customers. If it was the incompetence alone that Naledi Kekana had of not knowing her products and services I wouldn't have had a problem since I know that we all start there but it is her stinking attitude that makes me angry and start to also note out this cluelessness about her products and services that she is offering to customers/Clients.

I am listing this terrible shopping experience in this platform not because of vengeance but to just create awareness to other customers to avoid walking into that consultant in that store and suffering the same humiliation that I suffered today.

Thank you.