Humiliating and frustrating service

<p>For over one month, I've been trying to apply for a month-to-month LTE contract with Telkom. For the past month, all I have seen was unhelpful and frustrating service from both the Brooklyn Mall branch and the Call Center. Several documents were requested, and no feedback from anyone for weeks. Then when I would go back to the branch, they would then say that there is new a document missing (there was always a document missing that they hadn't asked before). Yesterday, after two weeks of not hearing from them I went back to the branch. They told me that my application had been declined based on the fact that my passport number is not the one connected to my bank account. They kept saying that the documents I had provided were invalid, even though there has nothing wrong with it (i called my banker and confirmed that while still at the branch). I left and went back to my bank to get the same information, but even after my bank provided the same information as before, confirming my passport was the one linked to my bank account, the same staff provided me attitude, seemingly assuming that I trying to make some kind of ***** due to the fact that I previously had a different passport. Today, I go back there and my application is then declined for a completely different reason, where supposedly I have poor credit history. The lady that helped me starts with a highly condecending comment saying that if I had accounts in other shops, this wouldn't have been a problem. I guess my business is ok to have a contract with Vodacom, it is ok to have loans from different banks, it's ok to have credit cards. But certainly the type of attitude, unhelpful information, and humiliating service is not something I ever want to encounter again. This attitude of staff where instead of trying to assist potential clients, keep treating them as potential threats to the company and setting them for failure, never providing the correct information required. Also, the tone of voice where they make you feel as if you are doing something wrong, for me is not only unaceptable, but also shows an inherent distrust from this company towards foreigners (considering that their concerns are all related to specific issues related to the fact that I am a foreigner, it is safe to make that connection. Also their condecending conversations only makes you feel worse). This shows that Telkom is not a company that I don't want to be in any event associated with. </p>