1 reviews | Active since Mar 2017
Humble request to put an end to a non sense
<p>I humbly require assistance to put and end to an ongoing dispute with Telkom.</p> <p>I had an uncapped ADSL contract (month to month) that I cancelled via phone enf of Februray 2016, and email on the 10/03/2016. I still received an invoice month end. Out of curiosity I went to Telkom Greenstone, where I originaly app****. I was told that no cancellation of contract was recoreded at the time. So I repeated my request, got a reference number from them (A ********** 8) and was assured that the matter was now sorted.</p> <p> </p> <p>It has now been a year, during which I have been contacted more than 10 times, always from different Telkom employees. I repeated the same story, formulated the same request to CLOSE MY ACCOUNT, sent email proofs and history , went to the Greenstone Branch to confirm that all was ok .</p> <p>----As for today, I still receive invoices----</p> <p> </p> <p>I have always paid by bills on time, despite a terrible service and a very slow and unstable connection in Jan and Feb 2016, which lead me to resign. (over those 2 months, the connection had been functional about 50% of the time).</p> <p> </p> <p>I was expecting to be refubished for these 2 months from Telkom. </p> <p>Instead, I got harassed, threatened, embarassed for a year now.</p> <p> </p> <p>The cherry on the cake? I got a sms yesterday telling me that my account has been handed over to DC Fourie attorneys. My reference at DC Fourie Attorneys is NT255206</p> <p> </p> <p>Coming from abroad, this is the first time I am dealing with Telkom. This is obviously the last time. After this, I would rather not have a landline than deal with them again.</p> <p> </p> <p>If anyone is able to assist to settle this ridiculous situation I will be very grateful, as I don't appreciate having issued with any of my current of former accounts.</p> <p> </p> <p>Thank you</p> <p>Arnaud</p> <p> </p> <p> </p>
Thank you Bronwyn for your prompt response.
If there is anything you require from me - please ask and I will gladly assist.
Thank you Bronwyn for your prompt response.
If there is anything you require from me - please ask and I will gladly assist.
