Hugely disappointing experience - TI Entertainment

<p>We recently moved from the northern hemisphere to CT and had fibre installed, after very bad experience for a couple of months with ADSL from Telkom. In spite of our experience, we thought it best to stick with Telkom (better the devil you know...). As there is no choice in between 50gb + 50gb on promotion, or paying way over the odds for uncapped data, we have gone with our 100gb package for data. But we keep running out of data, so have to top up several times during the month. The online top up facility often doesnt work - and why is it that every time a top up is activated over the telephone, you have to change the username and password ?!? Anyway, upon seeing that TI Entertainment is advertised on the Telkom website as offering uncapped usage of several entertainment channels such as Netflix, iTunes etc., for a total monthly charge of an extra R99, we thought that would be a great way to stop running out of data (which we need for work as well as entertainment, as we both work from home). We purchased it on 27th September and it has not worked at all. We have made many calls to Telkom "customer service", where invariably we are passed from one department to another over a 30 minute phone call (at our cost), each operative equally clueless as to what TI Entertainment is or how to activate it on our line. We have had several promises that a knowledgeable person will call us back - never once has this promise been fulfilled. We have tried emailing - no response. We have tried posting on the Telkom Facebook page - no response. We even got hold of the Telkom Media Relations department, thinking there might be some intelligent personnel there who could be "concerned" that Telkom generates a good image for service amongst the wider public - no response. We have never experienced such a lack of customer service and such obvious failure to train staff in basic product knowledge, let alone customer service good practice. In the country we have moved from, a company would not survive for long with this appalling track record. We know we are amongst many who have had terrible experiences with Telkom, both in general and with respect to this particular product. Telkom - if you are reading this: we would like our service to work please and only to be bill from the date on which it works. Or we would like a refund, an apology (for all our time that you have wasted) and an explanation as to why you have been unable to help us. We are keeping our side of the bargain: paying you. You are not keeping your side: delivering the basic service you should. Please respond. </p>