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Willie J

1 reviews | Active since Jun 2018

12 Jun 2018, 21:45

HUGE INVOICES BUT NO ANSWERS

I have been struggling and paying huge amounts to Telkom regarding my account. When i call 10210, a teamleader eventually spoke to me and said that Telkom will contact me that same day because of this Issue. It has been 5 days and no one contacted me. I logged disputes online but all of the sudden that is gone... I tried to chat just now with a agent online, dont even give me a chance to read what se wrote and just disconnected me. This is a very serious problem that i have t the moment. My previous contract i had a 4mb line and Telkom upgraded me to a 8mb without my consent. I had to pay double each month... After a long struggle i received some credit back. I am now on a 10mb uncapped line. This is my second month on this new contract ( R799 pm ).. I allready paid in the total 2 months the amount of R2 270. According to the agent that i chatted with i am still R1226.85 due. According to the online self service portal it says i am owing R5.377.00 . There is different account numbers aswell as CT numbers on all the invoices and all of the products is duplicated. I HOPE SOMEONE CAN HELP ME REGARDING THIS. PS- The reference number that the team leader gave me does not even excists on telkoms database. It is not nice if people are delivering services like that. I got the agents name aswell that was so rude to me aswell just now... I hope one of the seniors at Telkom can assist me please. I logged the above on 30 May 2018, till now 12/06/2018 i have not received any response aswell as my bill that had to paid on the 8th of each month . My first month on this contract my bill was R762. Last month i had to pay R1500. When i went online now to see what is happening with this huge problem i saw that i am owing now TOTAL OWING R 7.737 Total due by June 2018. NOW I ASK YOU???? WHERE DOES ALL THIS BIG AMOUNTS COME FROM.

Contact details: Name: Willie Joubert Number: ********** 692 email: **********

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Replies (2)
WJ
Willie J's update14 Jun 2018, 12:06
Reviewer Update
My Line is now suspended for 2 days allready, yet i did not receive ANY Invoice from Telkom.. I phoned numerous times but not ONE AGENT CAN HELP ME OVER THE PHONE. I WAS PROMISED THAT THE AGENT'S SUPERVISOR IS GOING TO CALL ME BACK, YET THAT DID NOT HAPPEN ASWELL. TO WHOM CAN I GET IN TOUCH FROM TELKOM'S SIDE TO ASSIST ME IN SOLVING THIS MATTER URGENTLY... I AM GETTING A BAD NAME ON THE CREDIT BUREAU BECAUSE OF THIS HUGE OUTSTANDING AMOUNTS THAT JUST ADDS UP ALL THE TIME. ***KIT MAN.... EK SAL AL TELKOM SE PALE EN BOKSE GAAN ...#@ ********** DIS TOTAAL ONAANVAARBAAR MAAK ASSEBLIEF JULLE *** REG
WJ
Willie J's update06 Sept 2018, 14:51
Reviewer Update
I received a message yesterday from the Desk of the CEO. My line now suspended again for 3 weeks allready. The Telkom representatives does not know what the issue is and then when i explain, they give me attitude and close all my faults that was logged. I am losing business aswell as clients and i will do the same to TELKOM... Everyday it costs me minimum of R55 just to phone telkom and then i get this attitude and unfair treatment... Here is the reference numbers... ********** 7 - Logged 15th July, only responed yesterday and the telkom representative did have a clue as to what the dispute is about. She closed it aswell. Nomlungo from the billings department... ********** 0 - Resolved by itself. ********** 8 - Resolved by itself ********** 4 - Resolved by itself Then telkom phones me to give me a ****54155 number and tells me that there is a fault on my line. BUT THERE IS NO FAULT ON MY LINE. But it does not help to argue because she says the line is faulty but the ****ing is suspended because of a problem ON MY ACCOUNT AND THE DISCOUNTS ASWELL AS THE ONLINE SELF SERVICE PORTAL THAT SHOWS ME THAT I AM NOT OWING ANYTHING. BUT MY LINE IS SUSPENDED. REFERENCE NUMBER THAT I RECEIVED FROM THE DESK OF THE CEO IS ********** 9. I HOPE THIS IS GOING TO WAKE UP THE SENIOR MANAGEMENT FROM TELKOM SO THAT THEY CAN SEE HOW DO THE TELKOM REPRESENTATIVES TREAT CUSTOMERS. BECAUSE THE CALL CENTRE SOUNDS TO ME LIKE A TRAINING CENTRE GROETE WILLIE JOUBERT