HUGE DISSAPOINTMENT WITH TELKOM...POOR SERVICE DELIVERY

I am writing this with great disappointment and frustration….

I have an ADSL line with Telkom which has been down since 24th April. I’ve contacted the call centre everyday since then and get the same response that a technician will come out but when I ask when they will come out, the agents cannot say. Today an agent advised that the area needs a cable replacement for a reason unknown or not understood by me but again the agent cannot advise turn around time for this. It could take 2 weeks to a month to months. I rely on this connection to be able to work so this downtime has cost me productivity for 4 days. My children rely on this connectivity to join their online classes meaning they have missed out on school.

This is extremely frustrating because never once have I failed to pay the monthly payment and there is no courtesy from Telkom to even send you progress updates. I have to use my own airtime to call for status progress on the fault logged. I find the service to be truly appalling. When I asked what happens in the meantime while they are sorting the cable I was told that the alternative is to migrate to another offering. Its disappointing that when Telkom wanted a SALE they contacted me everyday via all channels and when they were installing I got a progress update every hour BUT when Im now experiencing technical issues of a product they sold to me THERE IS NO HELP ONSITE. And I can guarantee that without fail their debit order will go through this month without me having service. I am at the point where I want nothing to do with Telkom even prepared to cancel the contract with immediate effect. If no one comes back to me from Telkom with a plan and a way forward I will cancel with no penalties being imposed.