Huge disappointment!

My husband and I signed up for 8ta accounts in February. I read on Telkom's website that I could just phone their service number and port my number. I phoned but was told that I had to go to a Telkom store to do that. My husband and I went to the Telkom store on the upper level at Cape Gate. We requested the number to be ported. The woman said it can be done but when she started to do the porting, kept asking another store member for assistance. It was very clear that she does not know what she was doing. She asked us for proof of residence but had to again explain to her that we have an existing contract, we just want to do the port my number. She then got another SIM card and started the procedure to port my number. Very soon after that my husband and I realized that she took a pre-paid SIM card and ported my number to it. My husband phoned the Telkom helpline and they told us that she should have used my contract sim to do the porting. My husband had to take another day off and was told by the store manager that they have to port it back to my old sim and then port it to my Telkom account. It is almost middle May and I am still waiting! I have a phone that is useless!