HUGE DISAPPOINTMENT

I recently took the chance to try TELKOM`s new LTE specials. It started with a MY Future Hood Application online and due to a meeting i couldn't answer there call. I then got in touch with a Telkom consultant named Wesley. My very first mail and phone call to Wesley was about the Uncapped LTE Option, He sent me the documentation and we completed the application. When the package arrived and we installed the internet modem, we saw that the package that we were put on was only a SmartBroadband Wireless 50GB that is R 100 than the uncapped. To Date its almost 3 weeks with not one call from Wesley, I took it further to Telkom Complaints , after fighting and different departments transferring me because they do not know who can help me i started email to keep a paper trail. This was 2 weeks ago, i got one reply Monday saying that the complaint will take 7-10 working days or 72 work hours to sort. That was on day 7. I sent another mail yesterday ( keep in mind its i different complaints consultant every time) and i was told they are awaiting feedback from the back office and someone will call me, guess what no calls as well, so we are back to square one again. This is a huge disappointment and i do not know what to do anymore.