SR
Sophia R

1 reviews | Active since Jan 2016

23 Aug 2017, 21:05

Huawei Wi-Fi Router - Terrible Service

i am currently having a bad experience on a contract mobile number ********** 533 Huawei Wi-Fi, I took a contract with Telkom in May and already i have having problem and i want to cancel the Wi-Fi contract with TELKOM as i am paying for what am not using. i kept phoning the contact center for the Wi-Fi that keeps finishing without me using and they keep telling me about the data being used at midnight in which at that time i Am fast asleep, this problem continued to such an extend that i took the battery out thinking there might be a change but nothing. i am always on my mobile data not the wifi as i hardly use it. if the prblem cannot be resolved then please cancel the wifi contract as i can see am paying for something that i am not in use off when my data gets fisnished without me using it as i am the only person with the password using my wi-fi. the only time i would accept the problem being solved is when my contract is cancelled with Telkom. i am tired of calling the contact center about the same thing over and over again with no help, if that's the case i do believe there are plenty of services that can give the same service but worth the money am paying. i also took notice of my contract this month am now paying R268.00 instead of R260.00 Initial contract amount still no one could give me answers. this is not what i signed up for to be having such problems when am only 3MONTHS IN TO THE CONTRACT WITH TELKOM. please cancel the contract and i will not pay for the remaining months because first of all i have been paying for what i not in use off. the call that i am expecting from Telkom is the one that will confirm that my contract is cancelled. I am tired of been taken from Pillar to Post. Thank you

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