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Ncumisa N
1 reviews | Active since Dec 2015
13 Dec 2015, 13:04
Huawei P8 lite
I app**** for an upgrade over two months ago on my number *** till this day I have not been contacted or have received the handset I have been to tell Telkom Pavilion over three times and have not received any feedback. Can a person wait for over two months for a conclusion of a contract. The advert is still being flighted on TV meaning stock is available. In the meantime time I have been incorrectly billed twice because I have not cancelled my contract and still awaiting response on the second call logged. Is a contract upgrade suppose to take over two months. If that's no poor service you tell me.
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Telkom's replyOfficial
15 Dec 2015, 06:11Hello Ngaloshen@,
It saddens us to read what you have been subjected to. We have escalated the query to the store manager to assist with your application and they will contact you with feedback.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM178399.
Fur further queries, you can email us on ***.
Regards,
Joshua
Telkom Social Media Team
It saddens us to read what you have been subjected to. We have escalated the query to the store manager to assist with your application and they will contact you with feedback.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM178399.
Fur further queries, you can email us on ***.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply15 Dec 2015, 06:11
Official
Hello Ngaloshen@,
It saddens us to read what you have been subjected to. We have escalated the query to the store manager to assist with your application and they will contact you with feedback.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM178399.
Fur further queries, you can email us on ***.
Regards,
Joshua
Telkom Social Media Team
It saddens us to read what you have been subjected to. We have escalated the query to the store manager to assist with your application and they will contact you with feedback.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM178399.
Fur further queries, you can email us on ***.
Regards,
Joshua
Telkom Social Media Team
Best regards,