HUAWEI FACTORY FAULT. NO CUSTOMERS CARE

GOT 2 HUAWEI P20 PRO'S ON CONTRACT FROM TELKOM, WAS SO HAPPY, DECIDED TO GET MY MOM ONE AS WELL. SURE TELKOM WAS HAPPY TOO AS MY BILL WAS ROUGHLY R3000 MONTHLY, NO COMPLAIN.

AND THEN JUST ONE DAY AFTER 3 MONTHS, THE SCREEN ON MY MOMS PHONE STOPPED WORKING. STILL ON, JUST NO TOUCH RESPONSIVE. BIZARRELY IT WENT FROM SENDING A WHATSAPP TO UNABLE TO DO ANYTHING.

I THOUGHT NOTHING OF IT AND TOLD MY MOTHER TELKOM WOULD TAKE CARE OF IT AS ITS VERY STRANGE OCCURRENCE AND SHE'S STILL WITHIN HER 3MONTHS.

MUCH TO MY SURPRISE, AFTER A FEW DAYS THAT TELKOM TOOK THE PHONE SHE GOT A MESSAGE FROM A 3RD PARTY CALLED BRADIAN LOGISTICS REQUESTING PAYMENT OF R5464.16 TO FIX HER NEW PHONE AS IT WAS "DEEMED OUT OF WARRANTY". THE SAME MESSAGE SAID A CONSTANT WILL BE IN CONTACT AND YET TILL TODAY NOTHING.

THIS IS ABSOLUTELY PATHETIC THAT A NEW PHONE OBVIOUSLY WITH A FACTORY FAULT GETS QUOTED MORE THAN 5K TO BE FIXED AND YET NO RESPONSE OR ASSISTANCE FROM THE SERVICE PROVIDER.

I'LL BE TAKING MY BUSINESS TO SOMEONE THAT CARES AND LOOKS AFTER THEIR CLIENTS. SURE MY MONTHLY PAYMENTS WOULD BE WORTH WHILE AT VODACOM OR EVEN MTN.