Huawei B252-FEAA Router: Telkom APN to connect to company VPN

CASE NUMBER: *** since Saturday 19 October 2019 (today is 8 December!)

I signed-up for a 24 month contract with a Huawei-B252-Router, plus dual sim at the Cape Gate branch on 19 Oct. 2019. I am still waiting for Telkom to set up the APN so I can connect to my company VPN. Telkom head office apparently has to assist, as the technician at the branch logged a call - CASE NUMBER: *** on Saturday 19 October 2019 as he could not do this on branch level. I am now paying for the 3rd month for a service I AM NOT getting! I emailed FIVE times since 23 Oct to 8 December, with no results yet. I got the Huawei Router to be able to work away from the office, but can STILL not use it. PLEASE assist urgently, as this is extremely frustrating. This was not an issue with Cell C or MTN at all. My company IT technician immediately asked if I had a Telkom Router, as this is obviously an issue at Telkom that needs attention. Please can someone fix this now!