How useless can you get?????

My ADSL has been down since Tuesday 12 May, AFTER 78 MINUTES on hold I reported the fault and they gave me a reference number 606CWK130515. I explained nicely that this was urgent as by business depends on internet connectivity, a unnamed supervisor informed me that the ENTIRE Exchange was down and would be for the next 8 days, when i asked for his name he refused point blank to furnish it.<br> <br> On 14 May i once again contacted the call center and after another long wait, i spoke to a technician called Serge, who was very helpful but could not give me a permanent resolution, the line again synced and connected but for only 30 minutes, after that it refuses to connect/authenticate.<br> <br> Telkom is quick to collect monies for services that they CANNOT deliver! I need this resolved ASAP, and i expect compensation for the downtime. failing that i will pursue this matter legally and sue Telkom for loss of income.