How Useless can Telkom be? There seems to be no limit......

Telkom called to upgrade me from LTE to fibre, sales person confirmed 3 months free if we made the switch and they would cancel the LTE product.

Well after 1 month they cut my fibre due to non-payment? What happened to the free 3 months?

After call 1 the lady said my query would be escalated. After 2 weeks I had no reply so had to call in again, this time I was informed the free 3 months was only for new clients and I politely informed the lady that the sales person knew I had an LTE product when advising me of the free 3 months. She too promised to escalate yet. Been 2 weeks and I have not heard anything back.

I do not have a telkom landline so calling in every time for 20 min costs me R30 to R50.

My fibre is still down 6 weeks later, luckily they are so useless they did not cancel my LTE line so I still have internet access.

To the telkom rep reading this:

Reference Number: ***2

Once this invoiced 3 months is credited off my account I would like the 2 months of free internet re-instated since your useless company cut my line, failing which I will take this up with consumer protection to have this contract voided.