How typically Telkom passes the buck everytime to save social Media Face

Your service is really bad in repairing my telephone line adsl issue.... the fault has been logged twice and the latest ref is 3CWK040118. After numerous requests from useless frank on facebook.. the call is now still in limbo and no resolution...Im almost convinced that your fault fixers that you send out are also job creators and fault makers.. every few months i go through this painful excercise of my line being moved as its linked to a busy exchange and as you add more customers you dont care who you move your current customers to.. I HAVE ****PY INTERMITTANT LOST CARRIER ISSUES!!! PLEASE FIX!!!!