How to run a business with Telkom as a provider

My Telkom landline went out of service on Wednesday 14th October. Fault logged with Telkom 299CRK151015 on Thursday 15th. Landline means no ADSL line, means no Internet, means impossible to run a business. Have telephoned Telkom call centre every day this week to try and track progress. Supposedly escalated twice. Still waiting to hear from ANYONE who can advise when it will be repaired. See Telkom vans parked outside the local Spar every day but would love to see one parked outside my premises.