PB
Phil B
1 reviews | Active since Dec 2013
28 Nov 2015, 11:33
How to ruin a country! Telkom leading the way...
I've been without internet for 20 days now<br> First reported 10 November 836CRK101115<br> Had 1 call from the tech (Frank) who then doesn't bothered to show -I spent an entire Saturday waiting for him.<br> Then the tech turns up at my address unannounced when I'm not home. Again he turns up the following day, but I'm not there cause I'm trying do work for which I need the Internet. 5 more times the technician turns up at my address unannounced without arranging anything.<br> Then on 24 November Frank closes the fault report - some bogus claim that the fault was my VPN. I DON'T HAVE A VPN!<br> I reported the fault again 400CRK251115<br> I ask to escalate the issue, but Thando says \No
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Telkom's replyOfficial
28 Nov 2015, 17:10Hello PhilHB,
Hi an escalation has been logged and you can check with us again if you have not heard anything from our technician.
Your reference number is SM172520
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Hi an escalation has been logged and you can check with us again if you have not heard anything from our technician.
Your reference number is SM172520
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Telkom's reply28 Nov 2015, 17:10
Official
Hello PhilHB,
Hi an escalation has been logged and you can check with us again if you have not heard anything from our technician.
Your reference number is SM172520
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Hi an escalation has been logged and you can check with us again if you have not heard anything from our technician.
Your reference number is SM172520
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***