How to lose customers

On the 8th of December, I attempted to do a SIM swap. After 45 minutes and every Telkom employee at the store getting involved, no luck. My account was in an unknown state and no-one could help. They sent a note to the back office.... typical. After 11 days of waiting for this magic to happen - no luck. Calling 10210 gets me to a fabled office called "customer care"... sure. First guy tries to help me with my landlien despite me explaining that this is not a land line... "no Sir, this is the SIM card that we gave you with your land line". 2nd try... The person advised me to go back to the store as only they could do the SIM swap... and I needed to pay R5 to get the new SIM... this after I gave them the ICCID of the new SIM, already in my possession. When I explained that I could not get help from the store, they told me to call 10213 and tell the sales guys to link the new SIM.. 3rd try... 10213... sorry we can't help you. When I asked to escalate the problem, I was told that the manager was "out". I asked to speak to the manager's manager... also "out". The manager's manager's manager... "out". But, Sir, Please go back to the store and if they can't help you, call 081180... which is where I started on the 8th... Does anyone actually work at Telkom?