How to get rid of customers!

<p>This problem started 3 weeks ago with Telkom incorrectly cancelling by ADSL line after a move request was incorrectly logged against this line.</p> <p>I have been struggling to get hold of someone to resolve the issue, let alone find out how a move request was processed against the line in the first place.</p> <p>I just spoke to Lungi in residential sales ( apparently they have to have a new order to reconnect) and she promised not to put my on hold, and guess what, on hold I went and then no one picks up the call again!</p> <p>This was the second time of being put on hold in that department this morning, and the pattern is that if you ask to speak to a manager that will be the death of you and your call!</p> <p>Over the past 3 weeks I have had about 5 promises of being called back by a manager, but this mever happens. I am now of the firm belief that Telkom doesn't have any managers!</p> <p>So now I have this order in the system that is "stuck", whatever that means as no one can explain. If this country had any form of competions in the fixed line space the Telkom would not exist as a business cannot survive in a normal environment with this type of attitude to it's clients.</p> <p>I would say avoid Telkom at all costs, but I know there are very limited alternatives, so all I can say is I hope you never have an issue with them as they are not interested in solving it for you!</p> <p> </p>