EB
Edwin B
1 reviews | Active since Dec 2011
13 Nov 2015, 15:53
How to escalate fault beyond useless call centre?
Fault reported 17 Oct (phone completely dead), cleared without fixing anything 29 Oct, re-reported 30 Oct, \escalated"it with an escalation reference number. Spoke to several agents and their managers. Explained that the neighbour reports phone lines lying on the ground"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
13 Nov 2015, 19:26Hello splonkie,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM167561.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM167561.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply13 Nov 2015, 19:26
Official
Hello splonkie,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM167561.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM167561.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media