How to describe Telkom and stay polite? Shame on this service.

<p>9 820 bad reviews on Hellopeter : "Terrible :-(" </p> <p>Is it justified? Is it well rated? I'm not gonna overreact, you will make your own opinion out of this story.</p> <p>By choosing Telkom service, you will take the risk to be an unsatisfied and unhappy customer. </p> <p>We're using Telkom service for a long time, we paid every month a lot of money to get a decent internet connexion, we had several problems, employed our own technician to come check it out. A few months ago, Telkom kindly offered us to improve our Internet Speed and Connexion by upgrading to the fiber (more powerful but also more expensive). Living with numerous people, we decided to upgrade. </p> <p>We paid for months the fiber to find out today that: we were also paying for the old connexion. If that was it, that wouldn't be such a big issue. Humans are making mistakes. Unfortunately, the nightmare didn't stop there. <br />We found out today that the fiber has never been installed and that Telkom decided to down our connexion to 10gig instead of 20gig, meaning that we paid for nothing: ups and downs connexion on a daily basis, more than 5 calls with the customer service, 2 technicians came. </p> <p>How could a big company like Telkom explain this poor service and this swindle/*****? </p> <p>It's shameful and that's why I think that potential clients should be aware of it. </p> <p>With all my respect, Telkom should revise their customer care and their technician schedule. </p> <p>We will obviously change our service provider within the month. </p> <p>Regards, </p> <p>LR.</p>