How to cancel your service

Last month on the 2nd of Feb I got a call that the new location I am moving to does not have ADSL.<br> So the next day I started the cancellation process on my lines and ADSL services.<br> <br> I phoned on the 23rd to make sure that my mails were received. The reply was that no action was taken.<br> <br> I sent the mails from telkom with new cancellation forms again on the 23rd.<br> <br> I contacted Charl on My BroadBand to help to assist as the request on the 23rd was not dealt with.<br> <br> So please let me know how do I cancel my lines, as it is next to impossible to do that or I don't know how to cancel my line.