DK
Deane K
1 reviews | Active since Jul 2015
31 Jul 2015, 10:24
How to cancel my Telkom account?
I am currently trying to cancel my Telkom account and have been doing so for the past 3 weeks. I have phoned the call centre multiple times and been on hold for over 45 minutes each time with no answer.<br> <br> I am happy to give my 30 days notice of cancellation but cannot do so as it is ridiculously frustrating to get hold of Telkom.<br> <br> My number is *** and account number ***. <br> All services including ASDL line must be stopped by 31 August 2015.<br> <br> The reason for the cancellation is that I have moved residence.<br> <br> Thank you<br> Deane
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Telkom's replyOfficial
31 Jul 2015, 10:51Hello DeanoK,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with your cancellation request.
Your reference number is SM130223.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with your cancellation request.
Your reference number is SM130223.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply31 Jul 2015, 10:51
Official
Hello DeanoK,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with your cancellation request.
Your reference number is SM130223.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with your cancellation request.
Your reference number is SM130223.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***