How the hell?

<p>On the 13th July 2016, I recieved a sms on all three of my numbers from Telkom and it stats the following: Dear Telkom Customer. Kindly note that payment for your mobile service is overdue. The service will be terminated due to non-payment within 48 hours. Should your account not be settled in full you will be handed over to attorneys for collection and listed at the credit bureaus in addition to your services being terminated. In my defence I had not recieved any emails, phone calls nor sms to say that my payment was not made what so ever nor that i have until a certain date to make a payment. So because I had missed one payment I will now be handed over to debt collectors and be blacklisted? I called 081 180 to complain about this issue and to see if i couldnt get it resolved and the gentleman that helped me kept saying sorry its procedure. So for someone thats been up to date with his payments and missing one payment, as a loyal Telkom client Im going to be treated like a piece of ******* because this is prcedure? Not once did Telkom manage to sms, call or email me to notify me of a missed paymeny that was due on the 25th and now its halfway through the month where would I get the money to make a payment now with, I have even tried to arrange of making a small payment of about R500 not to get blacklisted but they said they need the full amount. Now i can understand why Telkom is known as Hellkom. If I could speak to someone from head office and not someone from their 081 180 service it would be greatly appreciated. </p>