How Telkom? How?

My house has been without internet for 5 days and i have been out of the country for 2 weeks so my kids are trying to get the service restored, but no department can help. first Sales/Accounts department says i cancelled the line because technical support cannot find the reference. I have no way to get a technician to come out to my site, because there is no option as the online reporting system does not recognise my number either. Going in to the store my son was told "only call centre can help" I am having a nightmare with the incompetence and idiocy of the system. Is there not one intelligent person working at Telkom who actually gives a rats ass? I am unable to call them directly as my roaming is not working and i wont be back for a while. My kids had all kinds of suggestions starting from loadshedding to the line was cancelled...nothing consistent. How Telkom?