How Telkom Drops The Ball and Keeps You Locked In Their Service and Wont Help Even Though They Dropped Ball

Good Day to All... I actually don't think the abovementioned even deserves the one star... I was behind on my Telkom Payments By R4125, I made a payment of R3000 on the 5 November... and I called Telkom to ask them to update ITC which was escalated a long time ago... I paid the difference to ensure my account is up to date... I recently asked to add a line... To which "they" declined because of affordability on ITC when i followed this up on ITC it turns out "they" never updated ITC in the first place and are saying its been lodged again... I mean this is truly sloppy as they request me to wait another 14 days for a lodge that was made over the 21 days they say ITC takes and even their "14" days takes...Literally they have not done anything on my side to meet my request of ITC update and require me to wait once more even though it was originally escalated... Keeping on their account I cant even approach another service provider and they aren't willing to assist me in the very same problem.... WOOOOOOOOOOOW