LM
Luanne M
1 reviews | Active since Mar 2015
15 Jan 2016, 14:53
How Telkom Customer Service Answers its emails
We have been waiting for a response from Telkom for months for incorrect billing. We are being charged interest for their error and the mess just gets worse month after month because they never do anything about it.<br> See below how they deal with their email, it pretty much says it all!!<br> <br> Delivery has failed to these recipients or groups:<br> [Email Removed]<br> The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]<br> <br>
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Replies (1)Telkom's replyOfficial
15 Jan 2016, 19:48Hello LuanneS,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM188276
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM188276
Regards
Luleka
Telkom Social Media Team
Telkom's reply15 Jan 2016, 19:48
Official
Hello LuanneS,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM188276
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM188276
Regards
Luleka
Telkom Social Media Team
