TJ
Taryn J
1 reviews | Active since May 2016
27 Nov 2017, 11:01
How RUDE!
I have been with telkom for about 3 years now. I am currently under debt review and when applying to for the ADSL line I was told to pay a R700 deposit because of being under review which I did. For the past 3 years I have paid my installments on time. Today I called in to apply for the LTE service which is a quarter of the price that I am initially paying and was told I do not qualify. When I asked if I could speak to management Nokueonga Mkize said "no" I asked I cannot speak to someone in management and she replies "yes". Now I have been a loyal customer and this is the service I get? That women shouldn't be in customer care as she doesn't know the meaning of it. Listen to the call and hear how RUDE and ABRUPT she is!
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Replies (2)
Telkom's replyOfficial
30 Nov 2017, 09:56Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply30 Nov 2017, 09:56
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
02 Jan 2018, 10:35Hi Tarynaj7,
Thank you for taking our call.
As per our telephone conversation you advised the query is resolved.
We apologize for the incovinience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Telkom's reply02 Jan 2018, 10:35
Official
Hi Tarynaj7,
Thank you for taking our call.
As per our telephone conversation you advised the query is resolved.
We apologize for the incovinience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,