How not to get new mobile customers...part 2

<p>So it gets worse. After my first complaint I got a message to say the matter has been escalated, and no further contact. 96 hours later I got an SMS that the matter has been resolved and to call the number 081180 which I duly did. Only to be informed that the matter was not resolved and is still with the credit department for the simple reason that the form did not show which suburb I live in! That could have bee resolved by calling me from the branch. </p> <p>It gets worse. I ask if there is complaints department. I am told I have to go the website and complain...which I had tried to do unsuccessfully because there is NO complaints tab on the Telkom website...which is why I am using hello peter. No 21st century company especially in Tech cannot have a complainst department (I have just double-checked...there is a help tab but that's not relevant).</p> <p>So I asked to speak to the manager at the call centre and predictably the manager was "busy" with another client...so I needed to go back to the shop where I tried to open said account. No offer from the manager to say..."let me call you back".</p> <p>So now we are back to the branch which should have called me within 8 hours of my attempt to open and account and has still not done so 96 hours later. Not sure what I am supposed to say to them.</p> <p>So as consumer the pillar to post treatment is crazy (maybe I will still with Cell C). As a shareholder of Telkom, this treatment (if it's standard practice) is staggeringly amateurish...</p>