How must I ever trust you again

During December 2014 I had various problems with my Telkom adsl line, and large parts of December and January I had no serves -with the load shedding this was a recurring problem <br> <br> Then on 28/03/2015 I found I had no service -and logged an online fault with Telkom -Ref nr 6CTK090415 -A very friendly technician phoned me some time after that -told me that it was a problem they sorted out -and my adsl line was back and I had internet -and he told me -it was because of the load shedding <br> <br> On the 09/04/2015 -just over a week later -again I noticed there was no adsl line -on the router -again -now taking it -that it was the same problem -due to the load shedding -I reported it Ref nr 357CTK280315 -For weeks I did not get feedback -finally a technician came out the one Saturday -he then tested my router and told my router was hit by lighting and I must replace this -there was no way for me to know this <br> <br> Now I receive my account and it comes to almost R630 !! with an amount charged of R227.25 as \Diverse"meaning I now did an unnecessary call out <br> <br> How cruel can they be - I don't have the knowledge to know this -how can they treat a customer like this <br> """