1 reviews | Active since Mar 2009
How much money have you spent promoting fibre?
Early November 2015 a promotion was held for fibre in our neighbourhood. A Telkom representative came to our address and we signed up. <br> By early January nothing had happened. Telkom's response to our query was that we had been live since 22 November, and were being billed for fibre. This despite no further contact from Telkom, no further visit and no router being delivered<br> Telkom recommended we cancel the whole thing and reapply - they would ensure we get the same deal we originally signed up for<br> We did the above, only to be told that there was no fibre in our area. (!?)<br> We followed up with an online application, which resulted in no response at all<br> Another Telkom representative, Ntokozo, then knocked on our door to sell us fibre<br> We explained the situation. She said online applications don't work, and she would follow up<br> We followed up after 2 weeks, and she responded later that the issue was that we had an outstanding account<br> I asked her to send me the account so we could settle all legitimate invoices. We had never received a bill - we pay what we believe we owe. We have also requested bills before - never received.<br> I have received nothing since, and this remains unresolved
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM204593
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM204593
Regards
Luleka
Telkom Social Media Team
