SB
Safiya B
1 reviews | Active since Oct 2009
21 Dec 2015, 20:46
How much longer for service?
We moved house on 27 Nov and we've been trying to get the line moved to no avail!<br> <br> Excuses from not being able to locate the new address to no infrastructures to goodness knows what. We finally got them a workable address and now they keep sending SMS to say the order number and sorry for inconvenience.<br> After struggling for 5 weeks, WHEN WILL you sort out the issue and connect the line already? You've charged us for the month of December for which we've had no service. This is highway ******* and absurd customer service<br> <br> Pathetic!!!!
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Telkom's replyOfficial
21 Dec 2015, 22:18Hello Saffy786,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM173117 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM173117 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply21 Dec 2015, 22:18
Official
Hello Saffy786,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM173117 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM173117 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media