How much longer?

For a while now our telephone line and adsl line have been down now. If one calls the land line you come threw to an unknown person who also seems to be enjoying my uncapped adsl aswell. No one is tending to this issue. It's been almost 2 weeks now and all that is said to me is some one will tend to it. I am expected to pay for the lines but I can't use it. I will not pay a dam cent till this is fixed and I also will not pay for the time I could not use it. I can't be expected to pay for something I can't use. I understand a day or 3 but since the 23rd of December !!!!! Ether some one helps or I move ISPs very soon.